At aubreytrips, we want our customers to be fully satisfied with their purchases. Please read our Returns & Refund Policy carefully before placing an order.
1. Eligibility for Returns
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Products may be returned within 7 days of delivery if they meet the following conditions:
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The item is unused, in its original packaging, and in the same condition as received.
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The item is defective, damaged, or incorrect.
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Certain items (such as wearables, hygiene-related products, or customized goods) may not be eligible for return.
2. Non-Returnable Items
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Opened or used products.
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Items without original packaging or missing parts/accessories.
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Products marked as Final Sale or Non-Returnable at the time of purchase.
3. Return Process
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Contact our support team at [email protected] within 7 days of delivery.
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Provide your order details, reason for return, and clear photos if the item is defective/damaged.
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Our team will review and confirm eligibility for return.
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Approved returns will be collected by our courier partner or arranged at a designated drop-off point.
4. Refund Policy
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Since we operate on a Cash on Delivery (COD) basis, refunds will be issued as follows:
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For defective/incorrect items: A replacement or full refund will be provided.
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For eligible returns (customer choice): Refunds will be issued in cash upon product pickup or as a credit note/voucher for future purchases.
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Refunds will not include original shipping fees (unless the return is due to a mistake on our part).
5. Exchange Policy
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Customers may request an exchange instead of a refund, subject to product availability.
6. Contact Us
If you have questions about returns, exchanges, or refunds, please reach us at:
📧 Email: [email protected]